Refund policy

Return & Refund Policy – Sofi Lambrowski

At Sofi Lambrowski, we take pride in crafting elegant pieces that embody timeless femininity and comfort. If, for any reason, your order does not meet your expectations, our return policy is here to ensure a smooth process.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, items must be:

Unworn, unused, and unwashed
In their original packaging with all tags and labels attached
Free from perfume, makeup, deodorant marks, stains, or any signs of wear

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable unless they arrive defective or incorrect:

Lingerie and intimate apparel
Final sale or clearance items
Customized or personalized products

3. Refund Process

Once your return is received and inspected, you will receive an email notification regarding approval or rejection.
If approved, your refund will be issued to the original payment method within 3–5 business days.
Original shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

4. Exchanges

We do not offer direct exchanges. If you require a different size, color, or style, please return your original item and place a new order.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method to ensure your return is delivered safely.

6. How to Initiate a Return

The easiest way to start a return is through our self-service portal:

Visit account.sofilambrowski.com to log into your account
Select the order you wish to return and follow the prompts to submit your return request
Once approved you will receive detailed return instructions via email

Alternatively you can: