Sofi Lambrowski FAQ
1. What materials are used in your robes and homewear?
Our pieces are crafted from premium satin and silk blends, with delicate feather trims and luxurious details designed to provide softness, comfort, and timeless elegance.
2. How do I care for my Sofi Lambrowski garments?
To preserve the delicate fabrics and trims, we recommend hand washing in cold water or using a gentle cycle with a lingerie bag. Always hang to dry and avoid direct sunlight. Detailed care instructions are included with each item.
3. What sizes do you offer?
Our robes and homewear are designed to fit a range of body types comfortably. Please refer to our detailed size guide available on each product page to find your perfect fit.
4. Can I pre-order items that are not yet in stock?
Yes! We offer exclusive pre-order opportunities for select collections. Pre-order customers receive special pricing and will be the first to receive new arrivals.
5. How long does shipping take?
Standard shipping within the USA typically takes 3-5 business days. We carefully package each order to ensure it arrives in perfect condition.
6. Do you ship internationally?
Currently, we ship only within the USA. Stay tuned for updates as we plan to expand internationally in the near future.
7. What is your return and exchange policy?
We want you to love your Sofi Lambrowski pieces. Returns or exchanges are accepted within 14 days of delivery, provided items are unworn, unwashed, and with original packaging and tags. Please contact our customer service to initiate the process.
8. How can I contact customer support?
You can reach us at support@sofilambrowski.com or through the contact form on our website. We’re here to help with any questions or concerns.